How to Submit a Ticket to the Support Team

 How to Submit a Ticket to the Support Team

Submitting a ticket is quick and straightforward. Follow these steps to ensure your issue is logged properly:

Step 1: Access the Help Desk Portal

• Open the help desk portal in your browser. For example, go to https://itsupport.mcdangroup.com.
• Log in with your username and password, if required.

Step 2: Click “Submit a Ticket”

• On the main page, look for the Submit a Ticket or New Ticket button and click on it.
• Click the Subsidiariary you are working for.

Step 3: Fill in the Ticket Form

• Category: Select the appropriate category (e.g., "Email Issues").\n\n-
• Subject: Provide a concise title for your issue (e.g., “Unable to Access G Suite Email”).\n\n-
• Description: Clearly describe the issue, including:\n - What you were doing when the issue occurred.\n - Any error messages.\n - When the issue started.\n\n-
• Attachments: If applicable, upload screenshots, error logs, or other supporting files.

Step 4: Set the Priority Level

• Choose the appropriate priority level:
  • High: Urgent issues affecting work, such as an email outage.\n\n-
  • Medium: Issues causing inconvenience but not work-stopping.\n\n-
  • Low: General questions or minor inconveniences.

Step 5: Provide Contact Information

• Double-check your email address and phone number before submitting.

Step 6: Submit the Ticket

• Click the Submit button to log your ticket.
• You will receive a confirmation email with your ticket number for reference.

Step 7: Check Ticket Status

take note of Your Ticket ID Code to be  able to reply view ticket update later

• Log in to the help desk portal anytime to view updates or respond to questions from the support team.