How to Use the Knowledge Base Effectively

The knowledge base contains valuable resources to solve many common issues. Here’s how to use it:

Step 1: Search for Your Problem

• Use specific keywords like “Reset G Suite Password” or “Setup cPanel Email on Outlook.”

Step 2: Browse Categories

• If the search doesn’t yield results, explore categories like “Email Issues” or “Account Setup.”

Step 3: Follow Step-by-Step Guides

• Most knowledge base articles contain detailed instructions with screenshots or videos.

Step 4: Contact Support if Needed

• If you can’t resolve the issue, include the knowledge base article in your ticket to show what steps you’ve already tried.