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Important Update on Ticket Submission Times

Hi Everyone,

We would like to inform you that tickets submitted after 5:00 PM will not be attended to until the following business day. Please make sure to submit any urgent requests before 5:00 PM to ensure timely assistance.

For guidance on how to submit a ticket, please refer to the updated articles in the Help Center.

Thank you for your cooperation!

Best regards,
IT Support Team

Updated By:
Haruna

Knowledgebase FAQs

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How Do I Know My Ticket Was Submitted Successfully?

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Yes! Open the ticket from the “My Tickets” section and add new information as a reply.

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In most cases, yes, but include the affected person’s details to help the team resolve the issue efficiently.

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