McDan Group IT Support Desk McDan Group IT Support Desk Knowledgebase FAQs
What Should I Do If I Don’t Get a Response?
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Important Update on Ticket Submission Times

Hi Everyone,

We would like to inform you that tickets submitted after 5:00 PM will not be attended to until the following business day. Please make sure to submit any urgent requests before 5:00 PM to ensure timely assistance.

For guidance on how to submit a ticket, please refer to the updated articles in the Help Center.

Thank you for your cooperation!

Best regards,
IT Support Team

Updated By:
Haruna

What Should I Do If I Don’t Get a Response?

 

  • Double-check your email’s spam folder for replies.
  • Log in to the help desk and check for updates on your ticket.
  • If there’s no response after 48 hours, contact the support team directly.
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Article Details

Article ID:
19
Category:
FAQs
Date added:
2024-12-16 13:14:35
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