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Why is my screen blank or frozen?
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Important Update on Ticket Submission Times

Hi Everyone,

We would like to inform you that tickets submitted after 5:00 PM will not be attended to until the following business day. Please make sure to submit any urgent requests before 5:00 PM to ensure timely assistance.

For guidance on how to submit a ticket, please refer to the updated articles in the Help Center.

Thank you for your cooperation!

Best regards,
IT Support Team

Updated By:
Haruna

Why is my screen blank or frozen?

Solution:

  1. Check if the monitor is turned on and the cables are connected.
  2. Restart your computer by pressing and holding the power button.
  3. Disconnect external devices to rule out interference.
  4. If you use dual monitors, ensure the correct display mode is selected (e.g., press Windows + P).
  5. If freezing persists, check for overheating or software issues.

Report or Raise a Ticket if You Still Need IT Team Support: https://itsupport.mcdangroup.com/index.php

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General
Date added:
2024-11-29 17:02:02
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