Important Update on Ticket Submission Times

Hi Everyone,

We would like to inform you that tickets submitted after 5:00 PM will not be attended to until the following business day. Please make sure to submit any urgent requests before 5:00 PM to ensure timely assistance.

For guidance on how to submit a ticket, please refer to the updated articles in the Help Center.

Thank you for your cooperation!

Best regards,
IT Support Team

Updated By:
Haruna

How do I install and configure VPN access?

  • VPN installation
  • Step 1: Download the VPN client (as provided by your company).
  • Step 2: Install the software following the setup instructions.
  • Step 3: Enter the provided server address and your login credentials.
  • Step 4: Connect to the VPN and verify access.
  • Step 5: Contact IT support if you're unable to connect.

  • Report or Raise a Ticket if You Still Need IT Team Support: https://itsupport.mcdangroup.com/index.php