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Why McDan IT Support.

Category: Knowledgebase

The Importance of Our Help Desk System: A Message from the IT Unit at McDan Group.   Hi,   As a member of the IT unit here at McDan Annex, I want to take a moment to highlight the importance of our h...

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How to Submit a Ticket to the Support Team

Category: Knowledgebase

 How to Submit a Ticket to the Support Team Submitting a ticket is quick and straightforward. Follow these steps to ensure your issue is logged properly: Step 1: Access the Help Desk Portal Open the ...

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how to submit a ticket and what to take note of when submitting a ticket

Category: Knowledgebase

 Important Notes Before Submitting a Ticket Submitting a ticket helps our support team assist you efficiently. To ensure your query is resolved quickly, please follow these guidelines: 1. Provide Clea...

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How Do I Know My Ticket Was Submitted Successfully?

Category: FAQs

How Do I Know My Ticket Was Submitted Successfully? You will receive a confirmation email with your ticket number. The ticket will also appear in the “My Tickets” section of the help desk.

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Best Practices for Following Up on Tickets

Category: FAQs

Sometimes a ticket requires follow-up communication. Here’s how to do it effectively: 1. Use the Ticket ID Always include the ticket ID when following up to help the support team locate your issue qu...

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What Should I Do If I Don’t Get a Response?

Category: FAQs

  Double-check your email’s spam folder for replies. Log in to the help desk and check for updates on your ticket. If there’s no response after 48 hours, contact the support team directly.

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